Are you someone who is confronted with angry people in the course of your job? Angry co-workers, angry managers, angry customers, angry clients, angry suppliers, angry subordinates? Want to learn ways to take the wind out their sails and have them communicating more cooperatively?
In this special tip sheet, gain some insight into your own anger and methods for getting it under control before attempting to intervene with someone else expressing anger. Also, learn the five proven techniques to de-escalate an angry person that greatly increase your odds for success.
Your staff will be more confident--they will know how to handle difficult situations. Problems will be solved on the front line without the need to pass “situations” on to supervisors. These skills will help you and your employees handle customers and clients with ease. Customer satisfaction will improve, thus helping you increase sales or referrals. You will stand out above your competition.
If you work with residential clients, you can significantly decrease any physical restraints. Don’t let this information pass you by! There is nothing to lose. If you are not satisfied with the information presented, just send me an email and I’ll return the money you paid and you can keep the report.