Question: I am having difficulty with my administrative team. When I give them assignments, they don’t follow up with their people and the things I need to get done are not happening. What should I do?
Answer: It is my belief that whenever you are experiencing across the board difficulty with people, it is time to look at the system. What is it about the system that is creating the problem? One of the first places I look for diagnosis is whether or not the leader is leading by example. If leaders expect something from their staff that they, themselves, are not doing, then that is often a problem area. Employees are more likely to do as they witness, not as they are told. Also, is there something in the job duties that get in the way of prioritizing what you are asking? If so, look at eliminating or restructuring the culprit. When you stop thinking about it as individual subordination, and begin to look at the bigger picture, often the solution becomes more clear.
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